Q&A

Yes, OEM and ODM services are our core strengths. With over 10 years of experience in the lighting industry, we have successfully partnered with numerous global brands. We can fully customize your products, including laser-engraved logos, special colors, unique packaging designs, advanced functions (such as USB rechargeable, multiple lighting modes, or SOS signals), and even entirely new product development from scratch. To protect your ideas, we always sign strict Non-Disclosure Agreements (NDAs) and guarantee that your exclusive designs will never be shared or sold to third parties.

We only use premium, durable materials to ensure long-lasting performance. Bodies are typically made from aircraft-grade aluminum alloy for lightweight strength and excellent heat dissipation, combined with high-impact ABS or PC plastics for added toughness. Our LED chips are sourced from top-tier brands like Cree or equivalent, delivering superior brightness, energy efficiency, and lifespan (up to 100,000 hours). All products comply with international standards such as CE, RoHS, FCC, and REACH, ensuring they are safe, environmentally friendly, and reliable for professional use.

Sample production usually takes 5-10 working days after confirmation of details. For bulk orders, lead time is typically 25-45 days after receipt of deposit and final approval, depending on order volume, customization complexity, and current production schedule. We operate modern automated production lines to maximize efficiency and consistency. If you have urgent requirements, we can prioritize your order—please let us know in advance so we can arrange the fastest possible timeline.

We offer secure and convenient payment options to build trust with our international customers. Standard terms include T/T (30% deposit in advance, 70% balance before shipment), PayPal (ideal for samples and small orders), L/C at sight for larger transactions, and Western Union. We work with reputable banks and platforms to ensure all transactions are protected. Custom payment plans can also be discussed based on long-term cooperation.

uality is the foundation of our business. We implement a comprehensive Quality Control system with 100% inspection at multiple stages: incoming raw materials, in-process assembly, functional testing, and final pre-shipment checks (following international AQL standards). Our factory is certified with ISO9001 for quality management and BSCI for social responsibility. Additionally, we provide a generous 12-24 month warranty on most products, giving you complete peace of mind.

Absolutely! We strongly encourage customers to evaluate samples first. We can provide existing or customized samples within 5-7 working days. Sample fees are fully refundable upon confirmation of a bulk order. Shipping costs (via DHL, FedEx, or UPS) are typically covered by the customer, but we always choose the most cost-effective and reliable express service. This helps you verify quality and functionality before committing.

We ship worldwide with flexible options to match your needs and budget. For bulk orders, sea freight is the most economical choice with reliable forwarding partners. For faster delivery, we offer air freight or express services (DHL, FedEx, UPS, TNT) with door-to-door tracking. We handle all export documentation and can arrange CIF, FOB, or EXW terms from Ningbo/Shanghai ports. Shipping quotes are provided based on quantity, weight, and destination.

Yes, our LED flashlights, headlamps, work lights, and camping lamps are specifically engineered for demanding outdoor environments. Most models feature IPX4 to IPX8 waterproof ratings (resistant to rain, splashes, or even temporary submersion), drop resistance up to 1-2 meters, and robust construction to withstand extreme temperatures. They are perfect for camping, hiking, fishing, hunting, emergency preparedness, and professional fieldwork.

Definitely. Our in-house R&D team of experienced engineers offers full support from initial concept to final production. Simply share your ideas—whether sketches, reference images, AI/PDF files, or detailed specifications—and we will create professional 3D renderings, prototypes, and technical drawings for your approval. We aim to turn your vision into market-ready products efficiently and cost-effectively.

Our products carry a full range of international certifications, including CE (European safety), RoHS (restriction of hazardous substances), FCC (US electromagnetic compatibility), REACH (chemical safety), and others as required. We can provide official test reports, certificates of conformity, or arrange third-party testing (SGS, TUV, etc.) upon request to meet your market's import regulations.

Getting a quotation is simple and fast! Just send us an inquiry via email, WhatsApp, or our website contact form with details such as desired models, quantity, customization requirements (logo, packaging, functions), and target markets. Our professional sales team will respond within 24 hours (often sooner) with a competitive, detailed quotation including pricing, lead times, and customized solutions.

We are committed to long-term partnerships, so we provide comprehensive after-sales support. This includes warranty coverage for repairs or replacements, availability of spare parts, technical guidance, and prompt responses to any issues. Our goal is 100% customer satisfaction—if you ever encounter a problem, our team will work quickly to resolve it.

We proudly export to over 100 countries and regions worldwide, with strong presence in North America, Europe, Australia, South America, the Middle East, Southeast Asia, and Africa. Our products are trusted by major retailers, distributors, outdoor brands, and promotional companies globally, thanks to consistent quality and reliable service.

Choosing Yiwu Torch means partnering with a direct factory that offers competitive factory-direct pricing, innovative and patented designs, strict quality assurance, fast response times, and exceptional customer service. We focus on building win-win, long-term relationships rather than one-time transactions. From flexible MOQ to full customization and reliable delivery, we are dedicated to helping your business succeed in the global market.